As a service-providing company, we have many goals and values that we strive to meet and continually improve upon. One of the most important values is responsiveness – to react quickly and positively.
But that dictionary definition doesn’t accurately describe how ITS works to be responsive, for both our employees and our customers. We take it farther and aim for greatness.
The ITS value statement on responsiveness is this: “Our purpose is to serve, and we respond when called to serve. If you wait, you are going to miss the opportunity.” We realize that’s a pretty broad statement, but we know that the definition of responsiveness can’t be put in a box. The real meaning simply evolves as we evolve as a business.
As your truck driving career progresses, you should be asking yourself if you’re evolving. Are you learning from past mistakes, making changes, and growing? Are you personally developing as a vital member of your company’s team?
If you answered “no” to those questions – or even if you hesitated a bit – your responsiveness may be weakening. But instead of worrying, take a step back and use this as an opportunity to reevaluate yourself. It might be hard to admit, but everyone and everything requires maintenance, and this is your chance to grease the wheel and try something new.
As I’ve matured, I’ve started to think more regularly about how I work to improve my responsiveness and find motivation in my daily tasks for renewed inspiration in my role in the transportation industry. These tips could make all the difference between complacency and greatness.
Let your first act of renewed responsiveness be for you, and for others secondly. I think you’ll find that when your goal is self improvement, you, your company, and its customers will benefit.
Join ITS – where drivers are valued, appreciated, and respected. Visit our Careers page to find available trucking positions in your area.
This post was written by James Eaton
James Eaton is the ITS National Account manager, and he has 28 years in with the company. He started his career as a driver and worked his way up through the ranks, so he possesses experience in a multitude of areas, including materials handling, warehouse management, load planning and logistics, supply chain management, and customer service. James believes that being willing to help at any time is how people can show they care. He’s driven by the idea of providing service to the company before self, and he believes in fully honoring commitments.
February 01 2017, 12:00 AM, Published by James Eaton